nanog mailing list archives
which one a Technical Support or Help Desk
From: Tarig Adam <tariq198487 () gmail com>
Date: Fri, 2 Mar 2012 23:46:13 -0800
I am working for a new Small ISP and we are trying to establish a center for receiving technical calls and inquires from customers and the technicians in this center may do some basics troubleshooting. What is the suitable title for this center and what we should call this people who do this job? Technical Support, Helpdesk, or Call Center. does each term has a specific meaning? And is there any standard structure of this center? And what is the relation of this people with other network/software Engineers? Thanks in advance. -- Tarig Adam
Current thread:
- which one a Technical Support or Help Desk Tarig Adam (Mar 02)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk William Herrin (Mar 03)
- Re: which one a Technical Support or Help Desk JoeSox (Mar 03)
- Re: which one a Technical Support or Help Desk Valdis . Kletnieks (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk Dave Pooser (Mar 03)
- Re: which one a Technical Support or Help Desk Faisal Imtiaz (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)
- Re: which one a Technical Support or Help Desk JoeSox (Mar 03)
- Re: which one a Technical Support or Help Desk Jeff Kell (Mar 03)