Re: Bad Agent on encrypted disk

[Jeremy Pommerening <theaudioman () yahoo com>]

I hate to tell you but we had a similar situation with Guardian Edge Full Disk encryption and IBM Rescue & Recovery 
software not playing nice together.  BSOD on multiple machines.  The only way we were able to recover was to call 
Guardian Edge support and get a copy of Guardian Edge utilities to decrypt the drives and remove the IBM software 
causing the conflict.  It was a major pain.



Jeremy Pommerening   GIAC GCFA,GPEN,GAWN & GCFW,   
  



--- On Tue, 10/5/10, Grymoire <pauldotcom () grymoire com> wrote:

> From: Grymoire <pauldotcom () grymoire com>
> Subject: [Pauldotcom] Bad Agent on encrypted disk
> To: pauldotcom () pdc-mail pauldotcom com
> Date: Tuesday, October 5, 2010, 4:13 PM
>
> We have a problem. We use a full disk encryption product
> that is
> installed in the BIOS. The systems are Windows XP. The
> product is
> SafeBoot 4.2.
>
> Our IT department deployed a new agent on all laptops too
> aggressively,
> This is what happens
>         The system boots up
>         The user gives the
> BIOS username and password
>         The Login console
> shows
>         2 seconds passes
>         A Blue Screen
> appears.
>
> I'm trying to think of a way to intercept the login
> process,
> and delete the bad file/program, so we can fis the
> systems.
>
> Some systems use SafeBook 4.3, and we have a solution for
> that.
> But SafeBoot 4.2 doesn't even have a "Safe Mode" to boot
> up.
>
> Any ideas? Our IT department has not come up with a
> solution, and we
> have a lot of unhappy users with unrecoverable disks.
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