Re: Abuse Desks

[bzs () theworld com]

On April 29, 2020 at 07:35 nanog () ics-il net (Mike Hammett) wrote:
> "What is it, exactly, that you expect a provider to do with your report of a
> few failed SSH login attempts to stop the activity?... disconnect the
> customer."
>
> Yes.

What I've done in the past is tell the customer we have received
complaints and if they continue will bill them $100 (pick a number)
per complaint as we are obliged to respond to them.

I actually had someone pay me about $1,000 once tho I'll admit the
threat was usually enough.

In a couple of egregious cases I billed them and shut them off
explaining they didn't have sufficient credit with us so will only be
turned back on when the complaint bills are paid and a deposit for
future complaints received (pick a number.)

TBH I usually never heard from those customers again but that was fine
by me.

-- 
        -Barry Shein

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