Re: DirecTV Now contact

[Darin Steffl <darin.steffl () mnwifi com>]

In my testing, I see Directv now coming from akamai. We peer with them
directly and we're only 4ms away and I sometimes still see buffering.

So I'd say there's something more going on. I have no trouble with Netflix,
YouTube, real choice demo.

On Tue, May 22, 2018, 2:07 PM Mike Hammett <nanog () ics-il net> wrote:

> I don't have DirecTV Now. What CDN are they using? Fire up a stream and
> use Torch to see what IP it's coming from.
>
> Torch is a tool in Mikrotik RouterOS. I recognize those three as likely
> being familiar with RouterOS, so I sent them that way.
>
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
> ----- Original Message -----
>
> From: "Joshua Stump" <jstump () fourway net>
> To: "mike lyon" <mike.lyon () gmail com>, "Michael Crapse" <
> michael () wi-fiber io>
> Cc: "NANOG list" <nanog () nanog org>
> Sent: Tuesday, May 22, 2018 1:59:27 PM
> Subject: RE: DirecTV Now contact
>
> Similar experience for us as well.
>
> Joshua Stump
> Network Admin
> Fourway.NET
> 800-733-0062
>
> -----Original Message-----
> From: NANOG <nanog-bounces () nanog org> On Behalf Of mike.lyon () gmail com
> Sent: Tuesday, May 22, 2018 2:29 PM
> To: Michael Crapse <michael () wi-fiber io>
> Cc: NANOG list <nanog () nanog org>
> Subject: Re: DirecTV Now contact
>
> Yeah, our eyeball network has problems with DirecTV too.
>
> Would be nice if they were at the various peering exchanges...
>
> -Mike
>
> > On May 22, 2018, at 11:08, Michael Crapse <michael () wi-fiber io> wrote:
> >
> > Our eyeball network is consistently having some streaming
> > issues(buffering) with DirecTV now. Our main recourse is to sell them
> > on youtube TV and netflix. fixes the issue, no more complaints from
> > our customers. Issues mainly occur during peak times and even on
> > 300+mbps low latency/jitter customers.
> > However, if someone from DirecTV could contact me off list and we can
> > debug this issue so that we don't have to keep pulling people to other
> > services that would be great.
> > Alternatively, if anyone could suggest with whom to peer to reduce the
> > impact of this issue, that would be great.
> > A solution that would be even better is if someone from Youtube TV
> > would contact us off list and we can set up something commissioned
> > based for all the good things we say about your service, and of course
> > give our tech support people a reason to not be frustrated with the
> > calls we receive for this issue.