Re: DirecTV Now contact

[mike.lyon () gmail com]

Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse <michael () wi-fiber io> wrote:
>
> Our eyeball network is consistently having some streaming issues(buffering)
> with DirecTV now. Our main recourse is to sell them on youtube TV and
> netflix. fixes the issue, no more complaints from our customers. Issues
> mainly occur during peak times and even on 300+mbps low latency/jitter
> customers.
> However, if someone from DirecTV could contact me off list and we can debug
> this issue so that we don't have to keep pulling people to other services
> that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV would
> contact us off list and we can set up something commissioned based for all
> the good things we say about your service, and of course give our tech
> support people a reason to not be frustrated with the calls we receive for
> this issue.