Re: DirecTV Now contact

[Mike Hammett <nanog () ics-il net>]

I don't have DirecTV Now. What CDN are they using? Fire up a stream and use Torch to see what IP it's coming from. 

Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being familiar with RouterOS, so I sent them 
that way. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

----- Original Message -----

From: "Joshua Stump" <jstump () fourway net> 
To: "mike lyon" <mike.lyon () gmail com>, "Michael Crapse" <michael () wi-fiber io> 
Cc: "NANOG list" <nanog () nanog org> 
Sent: Tuesday, May 22, 2018 1:59:27 PM 
Subject: RE: DirecTV Now contact 

Similar experience for us as well. 

Joshua Stump 
Network Admin 
Fourway.NET 
800-733-0062 

-----Original Message----- 
From: NANOG <nanog-bounces () nanog org> On Behalf Of mike.lyon () gmail com 
Sent: Tuesday, May 22, 2018 2:29 PM 
To: Michael Crapse <michael () wi-fiber io> 
Cc: NANOG list <nanog () nanog org> 
Subject: Re: DirecTV Now contact 

Yeah, our eyeball network has problems with DirecTV too. 

Would be nice if they were at the various peering exchanges... 

-Mike 

> On May 22, 2018, at 11:08, Michael Crapse <michael () wi-fiber io> wrote: 
>
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers. 
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great. 
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great. 
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.