nanog mailing list archives
Re: NANOG67 - Tipping point of community and sponsor bashing?
From: Rich Kulawiec <rsk () gsp org>
Date: Tue, 14 Jun 2016 16:29:14 -0400
On Tue, Jun 14, 2016 at 01:40:20PM -0400, Peter Beckman wrote:
Negative feedback, respectfully and objectively delivered, should be embraced as opportunities to improve ourselves, our products and our services, not shunned and silenced because it points out a flaw.
1. This. A hundred times this. 2. This is why we have RFC 2142 (which specifies role addresses such as postmaster@, abuse@, and so on): so that we can easily and quickly tell each other when we're screwing up so that it can be fixed. This is why all professional and responsible operations maintain those addresses, pay attention to what shows up there, read it, analyze it, act on it, and respond to it. This is and has been an instrinic part of our operational culture for decades -- even though we all know that just about every message ever received via them will be negative. (Because nobody's going to drop a line to hostmaster@ noting that our DNS servers are all working perfectly.) A critical presentation is really no different than an email message to webmaster@ that points out a 404'd URL. It's an opportunity to fix something and to do better. ---rsk
Current thread:
- Re: NANOG67 - Tipping point of community and sponsor bashing?, (continued)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Hank Nussbacher (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Randy Bush (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Leo Bicknell (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Bryan Fields (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Randy Bush (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? William Herrin (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Daniel Golding (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? William Herrin (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Owen DeLong (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Peter Beckman (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Rich Kulawiec (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Paras Jha (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Eric Kuhnke (Jun 14)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Mike Hammett (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Seth Mattinen (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Mike Hammett (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Arnold Nipper (Jun 15)
- Re: NANOG67 - Tipping point of community and sponsor bashing? Bill Woodcock (Jun 15)