nanog mailing list archives
Re: Opensource tools for inventory and troubleticketing
From: Mike <ispbuilder () gmail com>
Date: Wed, 29 Jan 2014 07:12:48 -0400
On 14-01-28 11:08 AM, Alexander Bochmann wrote:
...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote: > network, but we are starting to need a better inventory of services and network > resources and better troubleticketing procedures. We can not afford acquiring For the inventory and documentation part, Netdot is pretty cool: https://osl.uoregon.edu/redmine/projects/netdot/wiki
Netdot is awesome, single set of VLANs and address ranges aside. If your switches / devices support all the proper SNMP MIBs, it will draw your network topology for you.
As for ticketing, around here quite a few people are using OTRS (http://otrs.org/) - but I have no experience with that myself. Something like Redmine should be more leightweight and will probably do the job too...
I've heard good things about OTRS but my personal favorite is Request Tracker (http://www.bestpractical.com/rt/). It can be a bit daunting to get running the first time due to the sheer number of perl modules required, I'm always happy to help if anyone needs a hand getting it working. -- Looking for (employment|contract) work in the Internet industry, preferably working remotely. Building / Supporting the net since 2400 baud was the hot thing. Ask for a resume! ispbuilder () gmail com
Current thread:
- Re: Opensource tools for inventory and troubleticketing, (continued)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Franck Martin (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Miles Fidelman (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mike Hale (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mark Seiden (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Alexander Merniy (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Brandon Ross (Jan 26)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- Re: Opensource tools for inventory and troubleticketing Jason Antman (Jan 27)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 29)