nanog mailing list archives
Re: Opensource tools for inventory and troubleticketing
From: Alexander Bochmann <ab () lists gxis de>
Date: Tue, 28 Jan 2014 16:08:04 +0100
...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote:
network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring
For the inventory and documentation part, Netdot is pretty cool: https://osl.uoregon.edu/redmine/projects/netdot/wiki There's a few things missing for datacenter use (VLANs and address ranges can only exist once), but I guess that's not particularly relevant for ISP work. Nevertheless, the network inventory functions are immensely useful for us - we don't even use most of the advanced functions. As for ticketing, around here quite a few people are using OTRS (http://otrs.org/) - but I have no experience with that myself. Something like Redmine should be more leightweight and will probably do the job too... Alex.
Current thread:
- Re: Opensource tools for inventory and troubleticketing, (continued)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Franck Martin (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Miles Fidelman (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mike Hale (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mark Seiden (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Alexander Merniy (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Brandon Ross (Jan 26)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- Re: Opensource tools for inventory and troubleticketing Jason Antman (Jan 27)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 29)