Re: Request Spamhaus contact

[Jeffrey Lyon <jeffrey.lyon () blacklotus net>]

That's fine, but the listings don't even make sense. There is no
evidence in the listing and i'm still trying to figure out a) why they
think that these new listings have anything to do with the ones we
already cleaned and b) which customers actually need to be removed and
for specifically what reasons. Their entire mentality is "the site is
pharmacy which means its part of a criminal spammer gang," regardless
of whether or not that is true.

My initial reply to sbl-removals@ was rather civil, my second reply
not so much. At this point I just need them to check their e-mail and
answer a few questions. I need intelligence to work with if they
expect me to cooperate with them. I have no problem removing customers
that need to be removed but I need to have all of the details to act
on the request.

Thanks,
Jeff


On Mon, Jan 17, 2011 at 4:37 PM, Kevin Stange <kevin () steadfast net> wrote:
> On 01/17/2011 02:15 PM, Jeffrey Lyon wrote:
> > Someone at Spamhaus please contact me concerning your second
> > consecutive preemptive strike against our IP space.
> >
> > Fun Fact: No one at Spamhaus has ever successfully sent us an abuse
> > complaint. Also, some rocket scientist decided that their
> > sbl-removals@ box should also filter e-mail so blocked parties can't
> > even get in touch. As such, it will be necessary to reply to
> > jeffrey.lyon () gmail com vs. @blacklotus.net .
> >
> > You claim to monitor sbl-removals@ but it seems i've been ignored for
> > several hours.
>
> Spamhaus does monitor sbl-removals@ but they like to do research before
> they just remove listings.  You'll have less luck getting yourself off
> the listings if they feel you're just there to yell at them for being
> stupid and don't care enough to take their listing seriously.  They were
> willing to send us automated notifications about new listings matching
> our IP space as they are added, and you can request this via the removal
> address when you get a response.  They do not file abuse complaints.
>
> If you care to explain why you think they made a mistake in a reasonable
> fashion, it's pretty likely you'll get removed and they'll probably be
> inclined to give you a bit of extra trust in the future.
>
> We started out very defensive against Spamhaus early on, sending angry,
> demanding messages to sbl-removals@.  We found things went much better
> when we started showing that we considered the information in the
> listing and explained what we did to investigate and/or why we felt the
> listing was not warranted (either because we cleaned up the issue or
> because we felt it was a mistake).
>
> There are many RBLs which demand we wait weeks for the possibility of an
> unfriendly and unhelpful response.  Spamhaus is by far the easiest to
> get along with and most responsive for our network.
>
> --
> Kevin Stange
> Chief Technology Officer
> Steadfast Networks
> http://steadfast.net
> Phone: 312-602-2689 ext. 203 | Fax: 312-602-2688 | Cell: 312-320-5867



-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon () blacklotus net | http://www.blacklotus.net
Black Lotus Communications - AS32421
First and Leading in DDoS Protection Solutions