Re: Request Spamhaus contact

[William Pitcock <nenolod () systeminplace net>]

Hi,

On Mon, 17 Jan 2011 19:21:19 -0500
Jeffrey Lyon <jeffrey.lyon () blacklotus net> wrote:

> William,
>
> It depends, we have criteria. You can't just e-mail
> abuse () blacklotus net and expect any given web site to be immediately
> shut down. There is due process and we need to make a decision on the
> matter and serve it to our customer. If a customer is listed at
> Spamhaus this is sufficient.

In other words, your abuse policy is strictly designed to avoid RBL
listings and nothing else.

> Being a legitimate corporation means that we're accountable for
> maintaining certain standards. Everyone assumes that because we
> mitigate DDoS that we're no better than some offshore spam haven.

No, we think that you're no better than some offshore spam haven
because you're hosting spammers with an abuse policy strictly designed
to avoid "getting listed in spamhaus" with nothing going above and
beyond that.

Most abuse contacts I e-mail will shut down a customer after looking at
Netflow data.  But you're not doing that.  So you get classified as
such.  It is really simple.

William