Re: {Spam?} Re: Request Spamhaus contact

[Jeffrey Lyon <jeffrey.lyon () blacklotus net>]

On Mon, Jan 17, 2011 at 9:28 PM, Mark Wall <ospfisisis () gmail com> wrote:
> On Mon, Jan 17, 2011 at 8:32 PM, Jeffrey Lyon
> <jeffrey.lyon () blacklotus net>wrote:
>
> > I've tried taking it to Spamhaus directly on a few occasions but we
> > continue to get treated like crap. At least this way the public can
> > see that we have infact acted on the complaints.
>
> We have found Spamhaus to work well with us. In the bringing we had to
> prove responsibly but after that they are one of the easier to work with.
>
>
>
> > Jeff
> >
> > On Mon, Jan 17, 2011 at 8:04 PM, Nick Hilliard <nick () foobar org> wrote:
> > > On 18/01/2011 00:38, Jeffrey Lyon wrote:
> > > > All of this IP space is null routed. The customer has been served with
> > > > notice to vacate. What more are you asking for?
> > >
> > > Summarising other people positions: a functional abuse desk, a less
> > > defensive attitude when people point out serious abuse going on in your
> > > network, and the slightest inclination to investigate really serious crap
> > on
> > > your network when it's brought to your attention in the clearest terms
> > > possible.
> > >
> > > E&OE
> > >
> > >
> > > Nick
> > > --
> > > p.s. less megaphone diplomacy would help, if you can clean enough egg off
> > > your face to manage this.
> >
> >
> >
> > --
> > Jeffrey Lyon, Leadership Team
> > jeffrey.lyon () blacklotus net | http://www.blacklotus.net
> > Black Lotus Communications - AS32421
> > First and Leading in DDoS Protection Solutions

Mark,

Indeed, despite my angry ranting one of their staff was kind enough to
reach out by telephone and I believe all outstanding concerns have
been resolved.

Thanks, Jeff

-- 
Jeffrey Lyon, Leadership Team
jeffrey.lyon () blacklotus net | http://www.blacklotus.net
Black Lotus Communications - AS32421
First and Leading in DDoS Protection Solutions