Re: Microsoft JMRP (Mail) Admin Needed

[Richard Laager <rlaager () wiktel com>]

On Tue, 2011-12-20 at 12:39 +0530, Suresh Ramasubramanian wrote:
> On Tue, Dec 20, 2011 at 12:23 PM, Richard Laager <rlaager () wiktel com> wrote:
> > <rant>I'm not sure why it's necessary to have all these individual
> > "feedback loop" processes anyway. Why can't everyone just send spam
> > reports to the Abuse handles on the relevant WHOIS record?</rant>
>
> Feedback loops are sent in machine parseable formats
...
> abuse mailboxes are read by ISP support staff and complaints are
> manually handled.

If the feedback loop complaints are machine parseable, then by
definition a machine can parse the abuse mail stream and separate out
the feedback loop complaints for automated handling before sending the
rest to the human team.

> Every single report spam click by
> a user on hotmail, yahoo etc is fed through their feedback loops (like
> JMRPP for hotmail)

I think the implied point here is that this can be a LOT of mail and
that obtaining the recipient's consent is desirable before sending them
this volume of mail? If so, I think that's a fair point. On the other
hand, the complaints are in response to messages their network sent in
the first place.

Richard

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