nanog mailing list archives
Re: Mitigating human error in the SP
From: Larry Sheldon <LarrySheldon () cox net>
Date: Thu, 04 Feb 2010 17:22:23 -0600
On 2/4/2010 5:13 PM, Larry Sheldon wrote:
On 2/4/2010 3:30 PM, Scott Weeks wrote:A recent organizational change at my company has put someone in charge who is determined to make things perfect. We are a service provider, isn't a common occurrence, and the engineer in question has a pristine track record. This outage, of a high profile customer, triggered upper management to react by calling a meeting just days after. Put bluntly, we've been told "Human errors are unacceptable, and they will be completely eliminated. One is too many." ----------------------------------------------------------------From experience...At one point this will become overwhelming. You'll wake up every morning dreading going to work instead of looking forward to it. Chain shot will be put in the 'blame cannon' and blasted regularly and at everyone. Update your resume and get everything in place just in case it gets to the point you can't take it anymore sooner than you expect. ;-)This is a golden opportunity. Prepare a pLan for building the lab necessary to pre-test EVERYTHING.
Plan. Prepare a plan.
Cost it out. Present the cost and the plan in a public forum or widely distributed memorandum (including as a minimum everybody that was at the meeting and everybody in the chain(s) of command between you and the edict giver.
--"Government big enough to supply everything you need is big enough to take everything you have."
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Current thread:
- Re: Mitigating human error in the SP, (continued)
- Message not available
- Re: Mitigating human error in the SP Chadwick Sorrell (Feb 02)
- Re: Mitigating human error in the SP Larry Sheldon (Feb 02)
- Re: Mitigating human error in the SP JC Dill (Feb 02)
- Re: Mitigating human error in the SP Chadwick Sorrell (Feb 02)
- Re: Mitigating human error in the SP gb10hkzo-nanog (Feb 02)
- Re: Mitigating human error in the SP gordon b slater (Feb 02)
- Re: Mitigating human error in the SP Larry Sheldon (Feb 02)
- Re: Mitigating human error in the SP Scott Weeks (Feb 04)
- Re: Mitigating human error in the SP isabel dias (Feb 04)
- Re: Mitigating human error in the SP Larry Sheldon (Feb 04)
- Re: Mitigating human error in the SP Larry Sheldon (Feb 04)
- Re: Mitigating human error in the SP Mark Smith (Feb 06)
- Re: Mitigating human error in the SP Larry Sheldon (Feb 06)