Re: Using twitter as an outage notification

[Marc Manthey <marc () let de>]

Am 04.07.2009 um 22:59 schrieb Frank Bulk:

> When the local power companies uses twitter, then maybe I'll  
> consider using
> twitter for our customers.

well it seems popular

http://www.dell.com/twitter

dell made some money with it too

http://en.community.dell.com/blogs/direct2dell/archive/2009/06/11/delloutlet-surpasses-2-million-on-twitter.aspx

:-))


> There's the temptation by some of companies to leverage the latest
> technology to appear "cool" and "in tune" with customers, but by far  
> and
> large, when something goes down customers either do no nothing,  
> wait, or
> call in.  I think the best use of everyone's time is to make sure  
> their call
> center/support desk has the capability to post an announcement to  
> those that
> call in.  And then make sure something gets posted to the website.   
> SMS,
> Facebook, and Twitter fall in line after all that.
>
> Frank
>
> -----Original Message-----
> From: Roland Perry [mailto:lists () internetpolicyagency com]
> Sent: Saturday, July 04, 2009 10:38 AM
> To: nanog () merit edu
> Subject: Re: Using twitter as an outage notification
>
> In article <h2ns2s$kcv$1 () ger gmane org>, Chris Hills <chaz () chaz6 com>
> writes
> > > That's the kind of "marketing-led" response I was hoping to hear.
> > >
> > > But the UK National Rail system now uses Tweets to tell customers  
> > > about
> > > disruptions on the trains, and several major UK government  
> > > departments
> > > and news organisations use it for announcements and "Breaking News".
> > >
> > > So has it become "respectable" yet?
> >
> > When there are open-source equivalents available (e.g. Laconica,
> > OpenMicroBlogger - both of which incidentally are compatible since  
> > they
> > are based upon the OMB spec), I do wonder why a commercial or
> > government entity would use a closed-source, non-domestic service.
>
> That's fair comment, but how do you get your customers to install  
> quirky
> niche solutions to what's a once-a-year problem?
>
> They all seem pretty happy using a multitude of other "non-domestic"
> solutions, which probably accounts for 99% of the stuff they have on
> their PCs.
>
> So "not sufficiently mature" we can get away with as an excuse, but
> "Made in America" isn't going to put many people off :)
> --
> Roland Perry

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