nanog mailing list archives

RE: ticket tracking

From: "Daniel Golding" <dgolding () sockeye com>
Date: Thu, 8 Aug 2002 11:28:11 -0400


I strongly recommend RT, which has the advantage of being both Open Source,
and having several available support options.

- Dan

-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of
Scott Granados
Sent: Thursday, August 08, 2002 12:02 AM
To: nanog () merit edu
Subject: ticket tracking

While we're talking about change management...

What are people using for ticket tracking for support issues.  Is it all
remedy or what do people like to use.

Feel free to answer off list:).

Scott

Current thread:

ticket tracking Scott Granados (Aug 07)
- Re: ticket tracking Avleen Vig (Aug 08)
  - Re: ticket tracking (off-topic reply) gg (Aug 08)
    - Re: ticket tracking (off-topic reply) Avleen Vig (Aug 08)
    - Re: ticket tracking (off-topic reply) Valdis . Kletnieks (Aug 08)
- Re: ticket tracking gg (Aug 08)
  - Re: ticket tracking Niels Bakker (Aug 08)
- Re: ticket tracking Andy Dills (Aug 08)
- RE: ticket tracking Daniel Golding (Aug 08)
  - RE: ticket tracking Derek Samford (Aug 08)
- <Possible follow-ups>
- Re: ticket tracking Mike Tancsa (Aug 08)
- Fw: ticket tracking Gerardo A. Gregory (Aug 08)