nanog mailing list archives
Re: ticket tracking
From: Andy Dills <andy () xecu net>
Date: Thu, 8 Aug 2002 10:31:54 -0400 (EDT)
On Wed, 7 Aug 2002, Scott Granados wrote:
While we're talking about change management... What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use. Feel free to answer off list:).
Deskpro does a great job. Not only do we use it for ticket tracking, we've hacked it to become our entire interface for support reps, as we've integrated all of our admin functions into it. In addition, we use it in conjunction with netsaint to display customers/circuits that are down, as well as keep track of lots of information about leased line and colocation customers, pending sales orders, all kinds of stuff. Very easy to extend. http://www.deskpro.com Andy xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Andy Dills 301-682-9972 Xecunet, LLC www.xecu.net xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Dialup * Webhosting * E-Commerce * High-Speed Access
Current thread:
- ticket tracking Scott Granados (Aug 07)
- Re: ticket tracking Avleen Vig (Aug 08)
- Re: ticket tracking (off-topic reply) gg (Aug 08)
- Re: ticket tracking (off-topic reply) Avleen Vig (Aug 08)
- Re: ticket tracking (off-topic reply) Valdis . Kletnieks (Aug 08)
- Re: ticket tracking (off-topic reply) gg (Aug 08)
- Re: ticket tracking Avleen Vig (Aug 08)
- Re: ticket tracking gg (Aug 08)
- Re: ticket tracking Niels Bakker (Aug 08)
- Re: ticket tracking Andy Dills (Aug 08)
- RE: ticket tracking Daniel Golding (Aug 08)
- RE: ticket tracking Derek Samford (Aug 08)
- <Possible follow-ups>
- Re: ticket tracking Mike Tancsa (Aug 08)
- Fw: ticket tracking Gerardo A. Gregory (Aug 08)