Re: Comcast web support only for IE users; ignores 20% of users using Firefox, other browsers

[David Farber <dave () farber net>]

Begin forwarded message:

From: "Livingood, Jason" <Jason_Livingood () cable comcast com>
Date: November 19, 2008 9:26:07 AM EST
To: <dave () farber net>, "ip" <ip () v2 listbox com>, "paul foldes" <pfoldes () eidmgt com 
>
Subject: RE: [IP] Comcast web support only for IE users; ignores 20%  
of users using Firefox, other browsers

> Dont know if this appeared on IP yet, but this morning after
> receiving a notice from Comcast that my ability to send email
> was arbitrarily cut off under the presumption that i was
> sending spam, which i wasnt - but apparently Comcast has not
> heard of email reply address spoofing - they urged me to go
> to a link to get a 'fix'

I'm happy to put you in touch with one of my email anti-abuse engineers
or someone technical who can review with you what history they may have
on this.

> When I went to the link i got following notice:
>
> Comcast One Click Fix Library *We're sorry, Comcast One Click
> Fixes are meant to run from Internet Explorer Only*
>
> Apparently Comcast is only interested in supporting IE users,
> and doesnt  care about the 20% of the market that uses
> Firefox, and other browsers.
> More documentation for Comcast's lack of concern for its
> customer's needs.

I would not at all characterize this as a lack of concern for customer
needs.  Rather, this is more likely a reasoned judgement on how to
invest scarce development resources based on browser market share (which
has certainly changed since one-click fixes were developed several years
ago). I do not know where on the roadmap support for other browsers is,
but will forward this onto the guy who is in charge of one-click fixes.


I myself am a Google Chrome and Firefox user, and have gotten used to on
occassion having similar issues with a wide variety of websites.  In
Firefox, you may want to try the IE Tab plugin, available at
https://addons.mozilla.org/en-US/firefox/addon/1419.  As IE 8 comes out
and is more standards-based, I suspect our and other sites will be
better able to support a wider variety of browsers.

Jason

> paul
> --
> Paul Foldes
> Email: pfoldes () eidmgt com
>
>
>
>
>
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