more on Tech: A 'hostile environment' for US natives????

[David Farber <dave () farber net>]

Begin forwarded message:

From: Suresh Ramasubramanian <suresh () hserus net>
Date: May 11, 2005 8:57:54 AM EDT
To: dave () farber net
Cc: Guy Hummel <ghummel () shaw ca>
Subject: Re: [IP] more on Tech: A 'hostile environment' for US  
natives????


Guy,

David Farber wrote:

> > From: Guy Hummel <ghummel () shaw ca>
> > Recently, we needed to outsource a portion of our Help Desk, one  
> > of  the most common tasks picked up by Indian firms. I talked to  
> > Wipro,  the largest outsourcing firm in India, and decided that  
> > their price  was too high. I know that this may be hard to  
> > believe, but we ended  up

Wipro (and other large Indian outsourcing companies like Cognizant,  
Infosys, TCS etc) specialize in outsourcing their services to large  
clients - banks, insurance companies, ecommerce providers that are  
more in the ebay / amazon league than the ShortysBarAndGrill.com league.

If you ask them for a quote for, say, software QA analysis of a  
nationwide supply chain management system, you'd find their prices  
quite reasonable.

If you want your helpdesk functions outsourced there are a bunch of  
smaller companies that specialize in stuff like that, and whose costs  
you'd appreciate better than if you asked for a quote from a company  
like Wipro that has half the alphabet after its name when it comes to  
certifications like level 5 CMM / PCMM etc http://www.wipro.com/ 
itservices/industries/softwareprod/processquality.htm

As Dave and you know, and as anybody from Carnegie Mellon's SEI will  
explain in far better detail than I can, these aren't trivial certs  
to get, and if you want that kind of quality it comes rather  
expensive, though quite reasonable when you compare a quote from a US  
company, for any kind of project that requires such certification.

    srs


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