Firewall Wizards mailing list archives
RE: The home user problem returns
From: "Sanford Reed" <sanford.reed () cox net>
Date: Tue, 13 Sep 2005 19:01:52 -0400
Let's see, can we compare this to something else say the disaster that befell a certain southern US region. How long did the locals and the US Army Corps of Engineers rant that the next 'big' Hurricane would cause mass destruction and total flooding in New Orleans? Was it something like 10 years and how long did Congress and others ignore them? I'm guessing about 10 yrs. I think the message has finally gotten thru and I think it takes a similar level of 'pain' on the individual level to get thru to the end users. BUT just because it appears that a large portion aren't listening we can not give up the RANT (opps that's Education) because unfortunately that threshold of individual 'pain' differs with each End user. However as more and more have to rely on a PC in their work environment the more sensitive those end user will get and the lower the point of 'pain' will become. Sanford Reed (V) 757.406.7067 -----Original Message----- From: firewall-wizards-admin () honor icsalabs com [mailto:firewall-wizards-admin () honor icsalabs com] On Behalf Of Tina Bird Sent: Tuesday, September 13, 2005 3:24 PM To: 'Mason Schmitt'; 'R. DuFresne' Cc: 'Marcus J. Ranum'; firewall-wizards () honor icsalabs com Subject: RE: [fw-wiz] The home user problem returns
It seems that there are two primary ways in which people change. Either they make a conscious choice to change prior to a problem getting out of hand (requires knowledge that there is an impending problem and knowledge of how to avoid the problem) or they endure more and more pain until they are forced to look at the problem and finally make a choice.
i disagree. i don't know *anyone* who willingly makes a fundamental, significant change in their behavior without pain as a motivator. for every example of your first category that you can present, i can *probably* demonstrate that the "apparent" change is really an example of the person behaving consistently with some deeper part of their personality, which isn't changing. i think it's human nature to resist change altogether unless some sort of pain - personal, physical, financial - motivates them. it's why carrot and stick works so well as a way to influence behavior. so for me, the question is, how do we influence the *consequences* of badly configured or managed machines - wherever they are, on corporate networks or the internet - in order to create the change we want? how do we create a beneficial sort of pain? when i'm dealing with my relatives, i just change the configuration of their computer when i'm visiting. that's not exactly a motivator, but hey, their machines are fully patched :-) it's why i'm so interested in NAC and NAP and other sorts of enterprise technologies that let me use network connectivity as the bribe to get machines configured the way i want them. i'm creating pain for the end user by not letting them get to the web without doing what i want - the height of security admin arrogance, i'm sure, but i try to be reasonable in my expectations. cheers - tbird _______________________________________________ firewall-wizards mailing list firewall-wizards () honor icsalabs com http://honor.icsalabs.com/mailman/listinfo/firewall-wizards _______________________________________________ firewall-wizards mailing list firewall-wizards () honor icsalabs com http://honor.icsalabs.com/mailman/listinfo/firewall-wizards
Current thread:
- RE: The home user problem returns, (continued)
- RE: The home user problem returns Bill Royds (Sep 14)
- RE: The home user problem returns Jim Seymour (Sep 22)
- RE: The home user problem returns Brian Loe (Sep 22)
- Re: The home user problem returns R. DuFresne (Sep 13)
- Re: The home user problem returns Mason Schmitt (Sep 13)
- RE: The home user problem returns Tina Bird (Sep 13)
- Re: The home user problem returns Mason Schmitt (Sep 13)
- RE: The home user problem returns Tina Bird (Sep 13)
- Re: The home user problem returns Mason Schmitt (Sep 14)
- Re: The home user problem returns Chris Blask (Sep 22)
- RE: The home user problem returns Sanford Reed (Sep 13)
- Re: The home user problem returns Elizabeth Zwicky (Sep 27)
- Re: The home user problem returns tbird (Sep 27)