Educause Security Discussion mailing list archives
Re: Ransomware Playbook
From: "Pifer, Michael" <pifer () GRINNELL EDU>
Date: Fri, 4 Oct 2019 15:22:18 +0000
John, I would be interested in all of the additional ones you mentioned that your team has written up. Thanks Michael Pifer Information Security Technical Specialist Grinnell College Information Technology Services The Forum 1119 6th Avenue Grinnell IA 50112 Office: 641-269-9990 Technology Services Desk: 641-269-4901 grinnell.edu<https://www.grinnell.edu/> Remember: Use caution when clicking on links in all emails. If you have any doubt about the email, please contact the Technology Services Desk before opening the link. My office may not be accessible to individuals using wheelchairs or who are unable to climb multiple steps. If you would like to meet in person, I am happy to schedule an appointment in an alternative location that is more accessible. This email may contain confidential information belonging to Grinnell College. Any unauthorized or improper disclosure, copying, distribution, or use of the contents of this email and attached document(s) is prohibited. The information contained in this email and attached document(s) is intended only for the personal and confidential use of the intended recipient(s). If you have received this communication in error, please notify pifer () grinnell edu immediately and delete the original email, any copies of its content, and any attachment(s). From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU> On Behalf Of John Ramsey Sent: Friday, October 4, 2019 6:44 AM To: SECURITY () LISTSERV EDUCAUSE EDU Subject: Re: [SECURITY] Ransomware Playbook Everybody, The interest in playbooks, especially ransomware, is great to see (as playbooks are time consuming to create and there aren’t enough hours in the day as it is). I’ve been through a few ransomware incidents, so the playbook is battle ready. However, as some have pointed out, you’ll want to customize to your organization where applicable. When my team creates playbooks, our goal is to keep it simple and flexible and easy to follow (versus flipping back and forth as you might in a plan.) The first page is almost always how to easily and quickly contain and then triage. Once that is done, the rest is post event activities. If you have any questions, please don’t hesitate to ask me. Since the NSC is a third-party service provider for most of you, I’m happy to share what we’re doing in order to further gain your confidence in our processes to protect your data. At the end of the day, we’re one team! We also have other playbooks that I’m happy to share (maybe it makes sense for Educause or REN-ISAC or both to post what all of us are willing to share amongst ourselves. Then we’ll have a pretty robust set to select from and modify as appropriate). Here are some others that we have finalized: 1. Notifications and Escalations Playbook. This walks through the first six hours of an incident in 30-minute increments indicating what each stakeholder is doing as well as what message gets communicated and to whom. 2. DDOS Playbook. Being one of the top attacks in the Education industry, this was one of the first ones we did. Internet 2 was kind enough to provide some guidance on the playbook (which we incorporated.) 3. Foreign Travel Playbook. Actions we take when somebody travels overseas and has the requirement to take a company device. 4. Incident Handling Checklists/Chains of Custody forms. 5. Network Compromise Playbook. 6. Spoofed URL Playbook. John John Ramsey, Chief Information Security Officer, National Student Clearinghouse Certified: CISSP, CISM, PMP, CSSLP, CRISC, CGEIT 2300 Dulles Station Blvd., Suite 220, Herndon, VA 20171 P: 703.742.4428 | http://www.studentclearinghouse.org<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.studentclearinghouse.org_&d=DwMGaQ&c=HUrdOLg_tCr0UMeDjWLBOM9lLDRpsndbROGxEKQRFzk&r=rvq4VCq_0dM5UyUM8jzHQYkZF5N8gDyQ-3lEBFCs5Vk&m=3GDuAGGblH_cqXZZ0G0pJm9PfNzTI-Q8nmLTqQO5DjE&s=026BnSVpt__JWJDgB6uEIknihOL5L6J-rS--Ngg7v5c&e=> Read the Clearinghouse Today Blog<https://urldefense.proofpoint.com/v2/url?u=https-3A__nscblog.org_&d=DwMGaQ&c=HUrdOLg_tCr0UMeDjWLBOM9lLDRpsndbROGxEKQRFzk&r=rvq4VCq_0dM5UyUM8jzHQYkZF5N8gDyQ-3lEBFCs5Vk&m=3GDuAGGblH_cqXZZ0G0pJm9PfNzTI-Q8nmLTqQO5DjE&s=YNpJl0FOWxg7ck3_TzAz5RXfGIJszKut4EckD2rACkI&e=> Winner “2016 When Work Works” & “Excellence in Work-Life Balance” From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> On Behalf Of John Ruggirello Sent: Friday, October 4, 2019 7:15 AM To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> Subject: Re: [SECURITY] Ransomware Playbook I too am interested. From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> On Behalf Of Jonathon Poling Sent: Thursday, October 03, 2019 5:17 PM To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> Subject: Re: [SECURITY] Ransomware Playbook CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders. A ransomware playbook, especially a prescriptive one, is going to be HIGHLY specific to your environment and PPT (People, Process, Tooling) and thus will require substantial (and unique) development and refinement for your specific organization. There's a reason so many org's (and entire counties/systems) fall victim to just paying the ransom, even when it's an inordinate amount of money. There is a lot to it, completely aside from properly testing and restoring backups. I only say this all because I've built a lot of specific playbooks running the gamut for a lot of clients in a variety of verticals over the years. This is definitely one of our most involved playbooks we help people build, as it involves a lot of non-technical preparation that is not readily apparent unless you've gone through it. This is one of those things you don't want to skimp on or necessarily even copy from what others are doing, as a lot of org's aren't building the comprehensive set of processes and procedures needed for properly protecting against, operating amidst, and recovering from such attacks. At any rate, just sharing my experience and hopefully some (useful) food for thought, whichever route you end up going. Jonathon On Thu, Oct 3, 2019 at 2:15 PM King, Ronald A. <raking () nsu edu<mailto:raking () nsu edu>> wrote: Me too, please. Ronald King Chief Information Security Officer Office of Information Technology (757) 823-2916 (Office) raking () nsu edu<mailto:raking () nsu edu> www.nsu.edu<https://urldefense.proofpoint.com/v2/url?u=https-3A__nam01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.nsu.edu-252F-26data-3D02-257C01-257Cjramsey-2540studentclearinghouse.org-257Cb84a5ab9c2f0479c98b308d748bc2ce7-257C8cc02fea054043a688b6069d3eac0119-257C0-257C0-257C637057845359772015-26sdata-3DRfaDlVk2fD8bNzsbI-252FA1iSe2FB0wmRiw7ZKGSdAKSKM-253D-26reserved-3D0&d=DwMGaQ&c=HUrdOLg_tCr0UMeDjWLBOM9lLDRpsndbROGxEKQRFzk&r=rvq4VCq_0dM5UyUM8jzHQYkZF5N8gDyQ-3lEBFCs5Vk&m=3GDuAGGblH_cqXZZ0G0pJm9PfNzTI-Q8nmLTqQO5DjE&s=XWNCD2twnEKch-mdbhdpW4F_WgfIJoDYUiRabdoPnts&e=> @NSUCISO (Twitter) [NSU_logo_horiz_tag_4c - Smaller] From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> On Behalf Of Joey Rego Sent: Thursday, October 3, 2019 5:13 PM To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> Subject: Re: [SECURITY] Ransomware Playbook I am interested as well. Thank you. Joey Rego Associate Director of Information Security Information Technology Lynn University 3601 N Military Trail Boca Raton, FL 33462 561-237-7982 www.lynn.edu<https://urldefense.proofpoint.com/v2/url?u=https-3A__nam01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.lynn.edu-26data-3D02-257C01-257Cjramsey-2540studentclearinghouse.org-257Cb84a5ab9c2f0479c98b308d748bc2ce7-257C8cc02fea054043a688b6069d3eac0119-257C0-257C0-257C637057845359782007-26sdata-3DoVMfZAhat8SOqkhYxSvZK2GZmu86ByS6BnALluH8BUs-253D-26reserved-3D0&d=DwMGaQ&c=HUrdOLg_tCr0UMeDjWLBOM9lLDRpsndbROGxEKQRFzk&r=rvq4VCq_0dM5UyUM8jzHQYkZF5N8gDyQ-3lEBFCs5Vk&m=3GDuAGGblH_cqXZZ0G0pJm9PfNzTI-Q8nmLTqQO5DjE&s=-vl8OjHKEvaJxJtxvi1lYu_FrkikH30sxvCCvZ-CAaU&e=> ________________________________ From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> on behalf of John Ramsey <jramsey () STUDENTCLEARINGHOUSE ORG<mailto:jramsey () STUDENTCLEARINGHOUSE ORG>> Sent: Thursday, October 3, 2019 4:50:20 PM To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> Subject: Re: [SECURITY] Ransomware Playbook I have one and am happy to share! Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android<https://urldefense.proofpoint.com/v2/url?u=https-3A__nam01.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.proofpoint.com-252Fv2-252Furl-253Fu-253Dhttps-2D3A-5F-5Faka.ms-5Fghei36-2526d-253DDwMFAg-2526c-253DtSGu-5FPc6mPnB6zIYTZr3Sw-2526r-253DPTnT2JXctjp4MTPziGqcrg-2526m-253DSynK17bceWMbt-5FdooTOo-2DleAVssO48qPL8MzLnn-5FEXI-2526s-253DwPjf0flvlyR164RzC6qod76IJztI6nHPHP-2DlEfY7Df4-2526e-253D-26data-3D02-257C01-257Cjramsey-2540studentclearinghouse.org-257Cb84a5ab9c2f0479c98b308d748bc2ce7-257C8cc02fea054043a688b6069d3eac0119-257C0-257C0-257C637057845359782007-26sdata-3DN4fZN947B6P0sUqE2EC53z7SIAN0UfBfB9n00wcgsiY-253D-26reserved-3D0&d=DwMGaQ&c=HUrdOLg_tCr0UMeDjWLBOM9lLDRpsndbROGxEKQRFzk&r=rvq4VCq_0dM5UyUM8jzHQYkZF5N8gDyQ-3lEBFCs5Vk&m=3GDuAGGblH_cqXZZ0G0pJm9PfNzTI-Q8nmLTqQO5DjE&s=I-xR3X2qbEFwcExq4_yrOOGTfBZmKFnS0l80um_kE8k&e=> ________________________________ From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> on behalf of Kip Bates <kbates () HOUSING UCSB EDU<mailto:kbates () HOUSING UCSB EDU>> Sent: Thursday, October 3, 2019 4:34:08 PM To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>> Subject: [SECURITY] Ransomware Playbook Colleagues: I am hoping that I can find someone or someplace that has made an effort to develop a Ransomware Response playbook that they would not mind sharing. I understand all the preparation that needs to occur prior to an attack but I am looking for something that we can provide users, help desk folks, technicians and such on what actions to take if (when) they experience a ransomware attack. I have found a few on the web and I was wondering if someone has adapted one of these for their institution or have developed one that they think is particularly good. Feel free to comment here or off-list. Kip Bates Associate Chief Information Security Officer University of California, Santa Barbara ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. 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Current thread:
- Re: Ransomware Playbook, (continued)
- Re: Ransomware Playbook John Ramsey (Oct 04)
- Re: Ransomware Playbook Jeremy Livingston (Oct 04)
- Re: Ransomware Playbook Barton, Robert W. (Oct 04)
- Re: Ransomware Playbook Frank Barton (Oct 04)
- Re: Ransomware Playbook John Ramsey (Oct 04)
- Re: Ransomware Playbook Jeremy Livingston (Oct 04)
- Re: Ransomware Playbook Chad Tracy (Oct 04)
- Re: Ransomware Playbook Mansfield, Kenneth C (Oct 04)
- Re: Ransomware Playbook Barton, Robert W. (Oct 04)
- Re: Ransomware Playbook randy (Oct 04)
- Re: Ransomware Playbook Pifer, Michael (Oct 04)
- Re: Ransomware Playbook Babak Oskouian (Oct 04)
- Re: Ransomware Playbook Oberlin, Craig (Oct 04)
- Re: Ransomware Playbook Jamie Schademan (Oct 04)
- Re: Ransomware Playbook John Ives (Nov 15)
- Re: Ransomware Playbook Sonder, Henk E. (Nov 15)
- Re: Ransomware Playbook John Ramsey (Nov 18)
- Re: Ransomware Playbook Dewight Fredrick Kramer (Oct 03)
- Re: Ransomware Playbook Ferland, William (Oct 04)
- Re: Ransomware Playbook Kellogg, Pete (Oct 04)
- Re: Ransomware Playbook Nick Lewis (Oct 04)