Best practices for identifying students

[WALTER KERNER <walter_kerner () FITNYC EDU>]

Hi all.  Can you comment on your practices and procedures for confirming
student identity if they request a password re-set?  We have to service
people in person, through email, and on the phone.  A couple of ideas if
have heard



·         Ask the caller/emailer to text or email a picture of him/herself

·         Ask the caller/emailer questions from his/her student record,
like birthdate or course name

·         Set up a knowledge-based question set like mother’s maiden name
or favorite movie.



Are you using these or other techniques?  We appreciate the insights.
Thanks







Walter Kerner

Acting AVP and CISO

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333 7th Avenue, 13th Floor

New York, NY 10001

Voice: 212-217-3415