Question About Password Resets

[Jim Pardonek <jpardonek () LUC EDU>]

We've recently had some issues with our current password reset process, particularly when a faculty or staff member is 
out of town and calls for a password reset.  We also have an issue because our campuses are spread out geographically 
which makes it difficult for someone to come in person.  I apologize if this has been discussed before, but I was 
wondering what other institutions are doing regarding password resets via telephone?  Or do you do something else.  I 
am looking to make a recommendation to "re-tool" our password reset policy and process so any input would be most 
welcome.
 
Thanks,
 
Jim
 
 
James Pardonek, CISSP, CEH
Information Security Officer
Loyola University Chicago 
1032 W. Sheridan Road | Chicago, IL  60660

(: (773) 508-6086