Re: Media Inquiries

[Robert Clifford <rclifford2 () CSCC EDU>]

We are in the process of implementing a formal change management
program which ensures the upcoming event does not impact other critical
functions within the different departments.

Unplanned outages require a "known outages" voice message on our help
desk support lines and a posting on our web site.  If it's severe
enough, a campus wide email may also be sent out.

Thanks,

Rob




> > > Gary Flynn <flynngn () JMU EDU> 4/27/2009 9:32 AM >>>
Plesco, Todd wrote:
> How does everyone balance their “need to know” of system/network
outages
> with their relationship with local media and/or campus students,
> faculty, and staff?
>
> Do you send out broadcast emails, have a hotline, or, post outages on
a
> webpage?

We post maintenance and other matters affecting information technology
to our system alerts web page. Outages affecting major services also
go out to a voicemail list. And, of course, major upgrade/outage
plans to major services are communicated through every means possible
leading up to the change.

All media contacts are referred to our Office of Public Affairs.




> Best,
>
> *Todd A. Plesco  CISM, CBCP*
>
> /Chapman University, Director of Information Security/
>
> /One University Drive, Orange, CA 92866/
>
> /Phone: (714) 744-7979/Fax: (714) 744-7041/


--
Gary Flynn
Security Engineer
James Madison University
www.jmu.edu/computing/security