Re: Password Self-Service software

[Gary Dobbins <dobbins () ND EDU>]

There's also the accompanying challenge of convincing current accountholders to take the time to register themselves 
with this service.

The one you mention below is quite clever, but one thing these schemes all have in common is the user has to actually 
visit them *before* they need the service (and to not be in such a hurry that they can give due care to their answer 
choices).

Having it be part of new-account activation is not as hard, but how are schools adding these to existing systems, and 
inspiring the user base to register themselves?



From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of 
Chancellor, Beth C.
Sent: Tuesday, February 17, 2009 11:07 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] Password Self-Service software


I have been particularly enamored with something that gets away from the user typing in answers to questions.  While 
our institution is not even close to using this or something similar, I thought I'd throw it out there.  This type of 
reset application seems to have lots of benefits including eliminating key logging as a problem.



http://www.ravenwhite.com/iforgotmypassword.html



Beth







Beth Chancellor

Chief Information Security Officer

University of Missouri

(573)882-3503







-----Original Message-----
From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Greg 
Francis
Sent: Tuesday, February 10, 2009 3:18 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Password Self-Service software



Hello,



We're wanting to implement a password self-service site for our users.

I'm wondering what others are using. We're using AD for our back-end

authentication. We have about 7500 students and employees and about

20,000 alumni accounts which receive relatively casual use.



Here are the things that we're looking for:



1) Reset password using some sort of question/answer module

2) Allow pre-population of questions/answers would be desirable

3) Being able to send a one-time, expiring, password would be nice

4) Logging, logging, logging

5) We'll likely develop our own account provisioning but would like it

to tie into this system for initial password connectivity

6) Enforcement of password rules

7) Notification to users when their password is about to expire



I've been looking at Password Manager from Quest but would like to

hear suggestions from others.



Thanks,

Greg



Greg Francis

Director, Central Computing and Network Support Services

Information Technology Services

Gonzaga University

509-313-6896

francis () gonzaga edu