Re: HIPAA Secure Call Tracking Software

[Matthew Dalton <daltonm () OHIO EDU>]

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Ed,

Do you have experience with them from a HIPAA perspective?  That sounds
interesting, but I am interested in those with proven track records in
this space at the moment.

Matthew

Ed Nila wrote:
> They develop call center solutions which includes call tracking/call
> recording systems
>
>
>
> Ed
>
>
>
> ------------------------------------------------------------------------
>
> *From:* The EDUCAUSE Security Constituent Group Listserv
> [mailto:SECURITY () LISTSERV EDUCAUSE EDU] *On Behalf Of *Peters, Kevin
> *Sent:* Tuesday, October 28, 2008 12:42 PM
> *To:* SECURITY () LISTSERV EDUCAUSE EDU
> *Subject:* Re: [SECURITY] HIPAA Secure Call Tracking Software
>
>
>
> Clarification, please?  Call tracking as in call recording or call
> management track phone numbers?
>
> Kevin Peters
> IT Manager
> The Ohio Lottery
>
> ----- Original Message -----
> From: The EDUCAUSE Security Constituent Group Listserv
> <SECURITY () LISTSERV EDUCAUSE EDU>
> To: SECURITY () LISTSERV EDUCAUSE EDU <SECURITY () LISTSERV EDUCAUSE EDU>
> Sent: Tue Oct 28 15:39:39 2008
> Subject: Re: [SECURITY] HIPAA Secure Call Tracking Software
>
> Mathew,
>
> I have an acquaintance that specializes in this type of
> application/system.  If you don't mind I would like pass on your contact
> information so he could share his systems with you.
>
> Ed Nila
>
> -----Original Message-----
> From: The EDUCAUSE Security Constituent Group Listserv
> [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Matthew Dalton
> Sent: Tuesday, October 28, 2008 6:46 AM
> To: SECURITY () LISTSERV EDUCAUSE EDU
> Subject: [SECURITY] HIPAA Secure Call Tracking Software
>
> All,
>
> One of our HIPAA Covered Entities is looking at implementing a call
> tracking software package to facilitate better service.  I was wondering
> if any body has one that they would particularly recommend, or even ones
> that we should stay away from.
>
> Thanks!

- --
Matthew Dalton
Director of Information Security
Office of Information Technology
HDL Center 173G
Phone: 740-597-1914
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