Re: HIPAA Secure Call Tracking Software

[Ed Nila <enila () PACIFICOAKS EDU>]

They develop call center solutions which includes call tracking/call
recording systems

 

Ed

 

________________________________

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Peters, Kevin
Sent: Tuesday, October 28, 2008 12:42 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] HIPAA Secure Call Tracking Software

 

Clarification, please?  Call tracking as in call recording or call
management track phone numbers?

Kevin Peters
IT Manager
The Ohio Lottery

----- Original Message -----
From: The EDUCAUSE Security Constituent Group Listserv
<SECURITY () LISTSERV EDUCAUSE EDU>
To: SECURITY () LISTSERV EDUCAUSE EDU <SECURITY () LISTSERV EDUCAUSE EDU>
Sent: Tue Oct 28 15:39:39 2008
Subject: Re: [SECURITY] HIPAA Secure Call Tracking Software

Mathew,

I have an acquaintance that specializes in this type of
application/system.  If you don't mind I would like pass on your contact
information so he could share his systems with you.

Ed Nila

-----Original Message-----
From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Matthew Dalton
Sent: Tuesday, October 28, 2008 6:46 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] HIPAA Secure Call Tracking Software

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

All,

One of our HIPAA Covered Entities is looking at implementing a call
tracking software package to facilitate better service.  I was wondering
if any body has one that they would particularly recommend, or even ones
that we should stay away from.

Thanks!

- --
Matthew Dalton
Director of Information Security
Office of Information Technology


-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.7 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFJBxeJVKUofGqW+twRAm8sAJ46Pabrn2F7prnqUuLlzkRoi2OhhwCgx9A6
VlvHQirfrgfghUvgGALuD+w=
=+4tw
-----END PGP SIGNATURE-----