Re: HIPAA Secure Call Tracking Software

[Ed Nila <enila () PACIFICOAKS EDU>]

Mathew,

I have an acquaintance that specializes in this type of
application/system.  If you don't mind I would like pass on your contact
information so he could share his systems with you.

Ed Nila

-----Original Message-----
From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Matthew Dalton
Sent: Tuesday, October 28, 2008 6:46 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] HIPAA Secure Call Tracking Software

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All,

One of our HIPAA Covered Entities is looking at implementing a call
tracking software package to facilitate better service.  I was wondering
if any body has one that they would particularly recommend, or even ones
that we should stay away from.

Thanks!

- --
Matthew Dalton
Director of Information Security
Office of Information Technology


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