Re: Maintenance Window(s) Procedures

["Basgen, Brian" <bbasgen () PIMA EDU>]

 Our maintenance window for Desktops is 11 pm - 4am. Anything else
depends on the device and the type of outage. Simple, short outages
(e.g. restart, etc) can occur outside of school hours (~ 10pm - 6am).
Any medium or major outages have to be specifically scheduled and
coordinated with our campuses, etc.

 

 Over the past two years or so, we've found that the traditional concept
of fixed, downtime windows don't work anymore. With 75,000 students, we
are always teaching in some form or capacity, school never really ends:
anytime finals are ongoing, so is enrollment; the last day of classes is
also the first day of classes, etc. We thus tend to gravitate towards
holidays (Christmas, Thanksgiving, etc), but we still have to schedule,
announce, and so on for those outages, because instruction (while lower)
is still ongoing over the holidays. 

 

~~~~~~~~~~~~~~~~~~
Brian Basgen
Information Security
Pima Community College

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Joey Rego
Sent: Wednesday, June 04, 2008 9:29 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] Maintenance Window(s) Procedures

 

To the Educause Community:

 

We are currently in the process of rethinking our maintenance window and
procedures for servers, applications and devices.  We were wondering how
other institutions have gone about doing this.  If you could help with
some information on how your institution decided the time(s)/day(s) of
your maintenance window and would like to share we would really
appreciate it.   Also, any information on the level of communication
with the departments that were the business owners of applications and
how their input swayed your decisions any would be helpful as well.

 

Thanks in advance.

 

Joey Rego
Senior Network Administrator

 

 

Lynn University
Information Technology
3601 North Military Trail
Boca Raton, Fla. 33431-5598
Phone: 561-237-7982
Fax: 561-237-7115
E-mail: jrego () lynn edu    
Web: http://www.lynn.edu <http://www.lynn.edu/>