Re: Initial Response to RIAA/MPAA Complaints

[Shelley Rust <srust () UCHICAGO EDU>]

We send back the following reply to all complaints received:

"Thanks for bringing this to our attention. We will take appropriate
action to end any violation."


Gregg, Christopher S. wrote:
> Would anyone be willing to share with me the letter/e-mail your school uses
> to respond to an initial RIAA/MPAA complaint?
>
> I recently inherited this process at our school.  Our process is OK, but I
> am trying to make sure we are complying with the requirements without
> overburdening my staff.  I have been able to find good information on the
> web about the processes that various schools are using when handling these
> complaints.  However, I have been unable to find a sample text of a generic
> response letter that says we have received the complaint and we will process
> the complaint per our process.  Maybe that's all it needs to be?
>
> If schools are saying more than that, what is the balance point between
> complying with the DMCA safe-harbor rules, and not handing (or suggesting
> that you technically could hand) over the identities of the student behind
> the names IP address?
>
> I am sure that DMCA has been discussed here to death, but this is one piece
> of the process that I have not run across.
>
> Thanks in advance,
>
> Chris Gregg
> Director of Information Security
> Information Resources and Technologies
> University of St. Thomas
> 2115 Summit Avenue
> St. Paul, Minnesota 55105
> csgregg () stthomas edu


--
-------------------
Shelley Rust
NSIT Network Security (NetSec)
University of Chicago
srust () uchicago edu
773-702-3956

NetSec Phone:  773-702-2378 (2-CERT)
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