Re: Initial Response to RIAA/MPAA Complaints

["Hunt,Keith A" <keith () UAKRON EDU>]

I usually send this response:

"We have taken the necessary actions in regard to this alleged
violation."

-- 
Keith Hunt  330.972.7968  keith () uakron edu
Assistant Director 
Internet & Server Systems 
The University of Akron 

 
> -----Original Message-----
> From: Gregg, Christopher S. [mailto:csgregg () STTHOMAS EDU]
> Sent: Thursday, February 07, 2008 1:04 PM
> To: SECURITY () LISTSERV EDUCAUSE EDU
> Subject: [SECURITY] Initial Response to RIAA/MPAA Complaints
>
> Would anyone be willing to share with me the letter/e-mail your school
> uses
> to respond to an initial RIAA/MPAA complaint?
>
> I recently inherited this process at our school.  Our process is OK,
> but I
> am trying to make sure we are complying with the requirements without
> overburdening my staff.  I have been able to find good information on
> the
> web about the processes that various schools are using when handling
> these
> complaints.  However, I have been unable to find a sample text of a
> generic
> response letter that says we have received the complaint and we will
> process
> the complaint per our process.  Maybe that's all it needs to be?
>
> If schools are saying more than that, what is the balance point
between
> complying with the DMCA safe-harbor rules, and not handing (or
> suggesting
> that you technically could hand) over the identities of the student
> behind
> the names IP address?
>
> I am sure that DMCA has been discussed here to death, but this is one
> piece
> of the process that I have not run across.
>
> Thanks in advance,
>
> Chris Gregg
> Director of Information Security
> Information Resources and Technologies
> University of St. Thomas
> 2115 Summit Avenue
> St. Paul, Minnesota 55105
> csgregg () stthomas edu