Re: Initial Response to RIAA/MPAA Complaints

[Joel Rosenblatt <joel () COLUMBIA EDU>]

Hi,

We do not have a response letter that is sent back to the RIAA or anyone else when we get a DMCA complaint.

I've been doing this for quite a while and have never been questioned as to "why don't we ever hear from you" .. the 
only time we send them mail is when the
complaints are screwed up.

We process all of the complaints and our GC office corresponds with them when subpoenas start coming in, but for normal 
"take down" notices, there is no
feedback from us at all.

My 2 cents.

Joel Rosenblatt

Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel


--On Thursday, February 07, 2008 12:04 PM -0600 "Gregg, Christopher S." <csgregg () STTHOMAS EDU> wrote:

> Would anyone be willing to share with me the letter/e-mail your school uses
> to respond to an initial RIAA/MPAA complaint?
>
> I recently inherited this process at our school.  Our process is OK, but I
> am trying to make sure we are complying with the requirements without
> overburdening my staff.  I have been able to find good information on the
> web about the processes that various schools are using when handling these
> complaints.  However, I have been unable to find a sample text of a generic
> response letter that says we have received the complaint and we will process
> the complaint per our process.  Maybe that's all it needs to be?
>
> If schools are saying more than that, what is the balance point between
> complying with the DMCA safe-harbor rules, and not handing (or suggesting
> that you technically could hand) over the identities of the student behind
> the names IP address?
>
> I am sure that DMCA has been discussed here to death, but this is one piece
> of the process that I have not run across.
>
> Thanks in advance,
>
> Chris Gregg
> Director of Information Security
> Information Resources and Technologies
> University of St. Thomas
> 2115 Summit Avenue
> St. Paul, Minnesota 55105
> csgregg () stthomas edu



Joel Rosenblatt, Manager Network & Computer Security
Columbia Information Security Office (CISO)
Columbia University, 612 W 115th Street, NY, NY 10025 / 212 854 3033
http://www.columbia.edu/~joel