Re: Software for Tracking Security Incidents

[Jonny Sweeny <jsweeny () IU EDU>]

> There is also RT: Request Tracker from Best Practical Solutions, LLC
> (Somerville, Mass.). It is an open source project that has been around
> since about 1999 and is pretty mature. There is an Incident Response
> add-on, but some like it and some don't. Most just use the RT as it
> comes and are very pleased with it, its capabilities and flexibility. Of
> course, the price is right. We plan to implement this.

We have been using RT (not RT for IR, just the 'classic' version) since
2003.

--
~Jonny Sweeny, GSEC, GCWN, SSP-CNSA
Incident Response Manager, Lead Security Analyst
Office of the VP for Information Technology, Indiana University
PGP key & S/MIME cert: https://itso.iu.edu/Jonny_Sweeny
jsweeny () iu edu  p(812)855-4194  f(812)855-0354