Re: AOL email concerns for nodak.edu (fwd)

["Lucas, Bryan" <b.lucas () TCU EDU>]

You can get on the AOL 'spam report' list.  I forget what they call it
and the number I called to get on it, but I think it was on that
postmaster website they reference below.

Any time someone hits the "this is spam" button, we get a copy of the
email. I don't always bother to read them, but I use the #/day to judge
if we're doing something outrageous.

I've never received anything like the email you got below however.

Bryan Lucas
Server Administrator
Texas Christian University
(817) 257-6971

-----Original Message-----
From: The EDUCAUSE Security Discussion Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Dick Jacobson
Sent: Thursday, April 28, 2005 9:01 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] AOL email concerns for nodak.edu (fwd)

Below is a letter supposedly from AOL telling us our domain is not
playing
nicely.  Is anyone else seeing these ?

I know we send our share for garbage from compromised computers, but
most
of the complaints regarding thos incidents include timestamps or email
headers so they can be tracked.  This email simply says we are being
naughty (without any documentation) and they are going block us if we do
not clean up our act.

I am tempted to treat this as SPAM and submit a complaint to the origin
(appears to be in the AOL domain but I have not torn into the headers
too
deeply).

Anyone else seeing these ?  If so, what have you done ?

--

-----------------------------------------------------------------------
Dick Jacobson                   e-mail : Dick.Jacobson () ndus NoDak edu
ND HECN MultiUser Host SysAd    office : IACC 206, NDSU
NDUS IT Security Officer        phone  : 701-231-7385
-----------------------------------------------------------------------

---------- Forwarded message ----------
Date: Thu, 28 Apr 2005 09:47:26 -0400 (EDT)
From: postmaster () aol com
Subject: AOL email concerns for nodak.edu

<PRE>
Dear nodak.edu,

You are receiving this message via our automated "Report Card" process
(which helps analyze AOL's
Internet inbound mail) because our available data indicate that
nodak.edu has risen above the acceptable
threshold for complaints:

Complaint rate:  0.70%

AOL takes proactive steps to contact owners of mail servers whose e-mail
transmissions are impairing
the functioning of AOL's proprietary e-mail system, or causing
significant levels of AOL customer
complaints.

AOL requests that you take immediate steps to resolve the issues
identified in this AOL Report Card.
In the absence of a satisfactory resolution, AOL reserves the right to
take  measures to protect its
email network and its member goodwill from any possible damage.  These
measures may include declining
to accept e-mail transmissions from nodak.edu through AOL's proprietary
e-mail network.

AOL strives to provide the best online experience possible for our
members, and we pride ourselves
on being intensely focused on consumers and their needs.  Email is a
core feature of the AOL service,
and the proper functioning of AOL's e-mail system is vital to our
members' goodwill.

Please review AOL's e-mail policies and guidelines, as well as other
technical details concerning
e-mail on the AOL network, at <a
href="http://postmaster.info.aol.com";>http://postmaster.info.aol.com</a>

This is an automated notification. Replies to this email will not be
answered. You can find more
information concerning report cards at <a
href="http://postmaster.info.aol.com/info/reportcard.html";>http://postma
ster.info.aol.com/info/reportcard.html</a>.

AOL is eager for you to resolve these issues expeditiously, so we can
continue to provide the
best possible e-mail service to our members.

Thank you for your prompt attention to this important matter.

**********
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