Re: Negotiation skills

["Steve" <securityfocus () delahunty com>]

Negotiation skills pointers, some good past newsletter articles from the
Network Professional Association, what is often termed "soft skills"

Soft Skills: Communication
http://www.npanet.org/public/articles/nics1998-02.pdf:

Are You Listening
http://www.npanet.org/public/articles/nics2000-02.pdf

Difficult People
http://www.npanet.org/public/articles/careers_article13.cfm

I have also found that when some new significant security issue arises,
maybe someting in the news that most employees may have heard, that is your
opportunity in IT Security to communicate with all the staff and provide
some useful guidance in layman terms.

STEVE

----- Original Message ----- 
From: "Andres Martinez" <artiman () artiman net>
To: <security-basics () securityfocus com>
Sent: Saturday, March 12, 2005 11:12 AM
Subject: Negotiation skills


Hello everybody, I've been working in IT security during the last 5
years and I'm ready to face my first management position,.The biggest
challenge in this new job is going to be how to change the perception
about security targeting personnel without any technical-background
(besides Windows and Office). I appreciatte your advises and
recommendations, also I'm looking some books about negotiation skills
and how to get the most of the people, any favorite titles ?

Thanks.

Artiman