RE: Taking control of user's desktops

["Paris E. Stone" <pstone () alhurra com>]

Gen Control, way cool tool, in a Windows domain, works wonders.

http://www.fileheaven.com/Gencontrol/download/9507.htm

A VNC that copies it's server to the client (if the rights are appropriate) and then uses remote registry to start the 
service, and connect.

Way cool, and free.

-----Original Message-----
From: Johnson, Joey [mailto:Joey.Johnson () MWAA com] 
Sent: Thursday, February 10, 2005 10:23 AM
To: Marty; security-basics () securityfocus com
Subject: RE: Taking control of user's desktops

Marty,
This post is very vague

Let's start with what OS systems are running in your environment.

Second, please provide some specific info on what your 'concerns with overall security' are.

-----Original Message-----
From: Marty [mailto:groupecci () yahoo ca] 
Sent: Wednesday, February 09, 2005 7:40 AM
To: security-basics () securityfocus com
Subject: Taking control of user's desktops

Hi,

My client's help desk requests for support is
growing, with more than 1,000 users its
understandable. 

We need to find a software (not an outsourced
service) that will permit the technicians to take
control of the user's desktop for support
purposes.  The user MUST agree to the technician
taking control or even «peeking» at his desktop.

We've looked at a few but my concern is with
overall security.

We used to have VNC installed on a few machines a
couple of years ago but we removed it.

Is the latest version of VNC sufficient (security
wise)?

Can you share your experience with us please?
Suggestions or comments welcomed.

Thanks!

Marty

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