RE: Taking control of user's desktops

["Steve Bostedor" <Steveb () tshore com>]

Take a look at http://www.vncscan.com too.  That's the front end for VNC that makes it work better. 

-----Original Message-----
From: Faleh Daoud Abdel Monem [mailto:abdelmonem () webone-tunisie com] 
Sent: Thursday, February 10, 2005 1:54 PM
To: Marty
Cc: security-basics () securityfocus com
Subject: Re: Taking control of user's desktops

Marty wrote:
> Hi,
>
> My client's help desk requests for support is growing, with more than 
> 1,000 users its understandable.
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take control of the 
> user's desktop for support purposes.  The user MUST agree to the 
> technician taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with overall security.
>
> We used to have VNC installed on a few machines a couple of years ago 
> but we removed it.
>
> Is the latest version of VNC sufficient (security wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca

Hi list,

Thought the RealVnc Enterprise Edition
(http://www.realvnc.com/products/enterprise/) has some good security features regarding Authentication (Platform 
authentication integration,
2048 bits RSA keys...) and 128 bits traffic encryption more on http://www.realvnc.com/products/features.html, also for 
a large intranet the VNC Deployment
Tool(http://www.realvnc.com/products/vnctool/vnctool.pdf) is really useful and can help establishing an enterprise use 
policy for the VNC service.
Another product to watch for a secure RDP connection is SecureRDP(http://69.196.236.103/terminal/securerdp.asp). Also a 
little googeling lead me to this 
http://www.isaserver.org/articles/Using_NetMeeting_and_the_H323_Gatekeeper_as_a_HelpDesk_tool.html
.
Hope this was helpful
Best Regards.


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Daoud AbdelMonem Faleh             WebOne S.A.R.L eBusiness solutions
System Admin.


Tel:    +216 71 784 726        21 Rue Ibn Badis
Fax:    +216 71 894 326        1002 Tunis / Tunisia
abdelmonem () webone-tunisie com           http://www.webone.com.tn
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