RES: Taking control of user's desktops

["Thiago Lima " <thiagolima () webforce com br>]

        Does any one know if there's any VNC server that authenticate users
on kerberos? 

        That could solve the problem, only autorized users could access the
VNC on the machine.

 

-----Mensagem original-----
De: Steve Bostedor [mailto:Steveb () tshore com] 
Enviada em: terça-feira, 15 de fevereiro de 2005 10:44
Para: Faleh Daoud Abdel Monem; Marty
Cc: security-basics () securityfocus com
Assunto: RE: Taking control of user's desktops

Take a look at http://www.vncscan.com too.  That's the front end for VNC
that makes it work better. 

-----Original Message-----
From: Faleh Daoud Abdel Monem [mailto:abdelmonem () webone-tunisie com]
Sent: Thursday, February 10, 2005 1:54 PM
To: Marty
Cc: security-basics () securityfocus com
Subject: Re: Taking control of user's desktops

Marty wrote:
> Hi,
>
> My client's help desk requests for support is growing, with more than 
> 1,000 users its understandable.
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take control of the 
> user's desktop for support purposes.  The user MUST agree to the 
> technician taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with overall security.
>
> We used to have VNC installed on a few machines a couple of years ago 
> but we removed it.
>
> Is the latest version of VNC sufficient (security wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca

Hi list,

Thought the RealVnc Enterprise Edition
(http://www.realvnc.com/products/enterprise/) has some good security
features regarding Authentication (Platform authentication integration,
2048 bits RSA keys...) and 128 bits traffic encryption more on
http://www.realvnc.com/products/features.html, also for a large intranet the
VNC Deployment
Tool(http://www.realvnc.com/products/vnctool/vnctool.pdf) is really useful
and can help establishing an enterprise use policy for the VNC service.
Another product to watch for a secure RDP connection is
SecureRDP(http://69.196.236.103/terminal/securerdp.asp). Also a little
googeling lead me to this
http://www.isaserver.org/articles/Using_NetMeeting_and_the_H323_Gatekeeper_a
s_a_HelpDesk_tool.html
.
Hope this was helpful
Best Regards.


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