RE: CA eTrust AV

[Horn Michael <Michael.Horn () morganplc com>]

I recommended etrust 7 at the end of 2002 because I liked the auto update
feature; so we purchased it.  I installed it in the sales department because
they kept getting infected.  This was a BIG mistake because the first
release (which we got) would turn a brand new (at that time) 1 ghz 256mb
machine into a 286 running win2000(this taught me to test before deploying).
No kidding; it took 5 hrs to log into the system and another 3 to disable
the service.  Getting tech support was a joke; and they wanted 80.00 a call
to help me solve the problem.  After having my sales department down for a
day and a half it ran ok until recently.  CAI just couldn't keep the virus
out of here and we dumped the software for McAfee epolicy.  Right now I have
messagelabs scanning all incoming/outgoing email, and epolicy taking care of
the servers(mail, file, print, application, database), and desktops.  With
this strategy we haven't had a single virus infections.

-----Original Message-----
From: Photodemo [mailto:photodemo () dsl pipex com] 
Sent: Monday, November 08, 2004 3:30 PM
To: 'sec-basic list'; 'Sec.Focus FW'
Subject: CA eTrust AV


Do any of you use CA eTrust Antivirus 7 or 7.1 ?

We have 4000 users.  Product seems effective but CA support is dreadful.

Cannot get simplest of answers.  I have a senior engineer teaching their
Helpdesk about the product.

Anybody have good or bad experience of this product ?

Thanks in advance.



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