RE: CA eTrust AV

["Kathmann, Nicholas" <nicholas.kathmann () gramercyal com>]

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Same here.  The management of the product is extremely nice, but once
you start getting into specific applications (mail, ISA server, etc)
it becomes a nightmare.  Their support is horrible, and I feel for
you if you ever have to call on Linux support.  The responses I got
from their "senior support technicians" for Linux support included
"Run this EXE", "Click Start, Programs", etc.   

Thanks,
 
Nicholas Kathmann, CISSP
Security Administrator / Technical Architect
Gramercy Alumina, LLC
Desk - 225.869.2476
Cell   - 225.268.8927
nicholas.kathmann () gramercyal com

- -----Original Message-----
From: Photodemo [mailto:photodemo () dsl pipex com] 
Sent: Monday, November 08, 2004 2:30 PM
To: 'sec-basic list'; 'Sec.Focus FW'
Subject: CA eTrust AV


Do any of you use CA eTrust Antivirus 7 or 7.1 ?

We have 4000 users.  Product seems effective but CA support is
dreadful.

Cannot get simplest of answers.  I have a senior engineer teaching
their Helpdesk about the product.

Anybody have good or bad experience of this product ?

Thanks in advance.


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