nanog mailing list archives
Re: What do you do when your Home ISP is down?
From: Franck Martin <fmartin () linkedin com>
Date: Thu, 18 Aug 2011 21:12:42 +0000
Report the problem on Twitter or Facebook. It is a common issue that support staff go via a scripted process. You can play, I'm the IT manager of a fortune 500 company, to see if they still consider you as a luddite, but really your only option is to either try to escalate the call (talk to supervisor), or have them to escalate the call (please put in your ticket system the following so it reaches one of your engineers on call). On 8/19/11 5:21 , "Mark Keymer" <mark () viviotech net> wrote:
I am wondering what some of you guys do when your home ISP is down. At least those of you that don't give yourself internet. I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
Current thread:
- Re: What do you do when your Home ISP is down?, (continued)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 19)
- Re: What do you do when your Home ISP is down? Jeff Johnstone (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Paul (Aug 18)
- Re: What do you do when your Home ISP is down? Landon Stewart (Aug 18)
- Re: What do you do when your Home ISP is down? John Adams (Aug 18)
- Re: What do you do when your Home ISP is down? Alex Brooks (Aug 18)
- Re: What do you do when your Home ISP is down? -Hammer- (Aug 18)
- Re: What do you do when your Home ISP is down? Fred Baker (Aug 18)
- RE: What do you do when your Home ISP is down? Tim (Aug 18)
- Re: What do you do when your Home ISP is down? Franck Martin (Aug 18)
- Re: What do you do when your Home ISP is down? Justin Scott (Aug 18)
- Re: What do you do when your Home ISP is down? Phil Dyer (Aug 18)
- Re: What do you do when your Home ISP is down? Peter Lothberg (Aug 19)
- Re: What do you do when your Home ISP is down? David Conrad (Aug 19)
- Re: What do you do when your Home ISP is down? Andrew Kirch (Aug 19)
- Re: What do you do when your Home ISP is down? Grant Moritz (Aug 27)
- Re: What do you do when your Home ISP is down? Nick Olsen (Aug 18)
- Re: What do you do when your Home ISP is down? Jason LeBlanc (Aug 19)
- Re: What do you do when your Home ISP is down? Paul Graydon (Aug 19)
- Re: What do you do when your Home ISP is down? Jason LeBlanc (Aug 19)