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Re: What do you do when your Home ISP is down?
From: Landon Stewart <lstewart () superb net>
Date: Thu, 18 Aug 2011 11:47:24 -0700
On 18 August 2011 10:21, Mark Keymer <mark () viviotech net> wrote:
I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
I live in a fairly rural town of about 5000. I have pretty good cable Internet but I also subscribe to my telco provider's ADSL as a 'backup' connection if my cable Internet goes down. It's an expensive solution but unfortunately necessary since I work full time from my home office. I am also frustrated by the 20 minute telephone call by local ISP support while they go through their flow chart of possible issues before they can dispatch someone to fix the problem but I understand the need for diligence before bothering a higher tier of support or the engineering people. Now if only I could find a provider who offered some real connectivity in this area. My local telco wants big bucks for a monitored DSL circuit and the DSL in this area sucks really bad because I'm pretty far from the C/O; hence why I use my cable Internet the most and DSL is just a backup. My cable Internet provider offers no such business services in this area to 'a residential address'. Pff. -- Landon Stewart <LStewart () SUPERB NET> SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
Current thread:
- Re: What do you do when your Home ISP is down?, (continued)
- Re: What do you do when your Home ISP is down? Jay Nakamura (Aug 18)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Gary Buhrmaster (Aug 18)
- Re: What do you do when your Home ISP is down? Harry Hoffman (Aug 18)
- RE: What do you do when your Home ISP is down? Greg Smythe (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 19)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? Jeff Johnstone (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Paul (Aug 18)
- Re: What do you do when your Home ISP is down? Landon Stewart (Aug 18)
- Re: What do you do when your Home ISP is down? John Adams (Aug 18)
- Re: What do you do when your Home ISP is down? Alex Brooks (Aug 18)
- Re: What do you do when your Home ISP is down? -Hammer- (Aug 18)
- Re: What do you do when your Home ISP is down? Fred Baker (Aug 18)
- RE: What do you do when your Home ISP is down? Tim (Aug 18)
- Re: What do you do when your Home ISP is down? Franck Martin (Aug 18)
- Re: What do you do when your Home ISP is down? Justin Scott (Aug 18)
- Re: What do you do when your Home ISP is down? Phil Dyer (Aug 18)
- Re: What do you do when your Home ISP is down? Peter Lothberg (Aug 19)
- Re: What do you do when your Home ISP is down? David Conrad (Aug 19)
(Thread continues...)
- Re: What do you do when your Home ISP is down? Jay Nakamura (Aug 18)