nanog mailing list archives
Re: What do you do when your Home ISP is down?
From: Grant Moritz <grant () valkyrieit net au>
Date: Sat, 27 Aug 2011 20:59:12 +0930
I work on the Helpdesk for the ISP I have at home and since *most* of them are fairly compotent I'd just call up or just head into work and do it myself. Then again I can't remember the last time I had to call them for a problem that was actually on their network. On the flip side we get the occasional call from some people I like to call "IT Professionals" who are usually clueless but like to think they know how to troubleshoot the issue and bypass the trouble shooting while demanding the problem be escalated to the wholesaler then look like a fool when it turns out to be a modem or internal cabling issue. Tech's who actually know what they're talking about are far easier to deal with and when everything relevant has been done it's logged or escalated with a minimum of fuss, I'd like to be able to add notes about customers actual clue but I don't think it'd go down well if it got out with peoples ego's and all. -- Thanks, Grant
Current thread:
- Re: What do you do when your Home ISP is down?, (continued)
- Re: What do you do when your Home ISP is down? Alex Brooks (Aug 18)
- Re: What do you do when your Home ISP is down? -Hammer- (Aug 18)
- Re: What do you do when your Home ISP is down? Fred Baker (Aug 18)
- RE: What do you do when your Home ISP is down? Tim (Aug 18)
- Re: What do you do when your Home ISP is down? Franck Martin (Aug 18)
- Re: What do you do when your Home ISP is down? Justin Scott (Aug 18)
- Re: What do you do when your Home ISP is down? Phil Dyer (Aug 18)
- Re: What do you do when your Home ISP is down? Peter Lothberg (Aug 19)
- Re: What do you do when your Home ISP is down? David Conrad (Aug 19)
- Re: What do you do when your Home ISP is down? Andrew Kirch (Aug 19)
- Re: What do you do when your Home ISP is down? Grant Moritz (Aug 27)
- Re: What do you do when your Home ISP is down? Nick Olsen (Aug 18)
- Re: What do you do when your Home ISP is down? Jason LeBlanc (Aug 19)
- Re: What do you do when your Home ISP is down? Paul Graydon (Aug 19)
- Re: What do you do when your Home ISP is down? Jason LeBlanc (Aug 19)