nanog mailing list archives
Re: What do you do when your Home ISP is down?
From: Jay Nakamura <zeusdadog () gmail com>
Date: Thu, 18 Aug 2011 14:05:39 -0400
Is it just me that has a hard time reading a paragraph when "there" and "their" are misused? Anyway, one time, I had a problem with a DSL line with AT&T, which had a trouble ticket from a storm taking down the connection and they had to replace a card somewhere. They said it was fixed but it wasn't working. After looking at the router, I was pretty sure they messed up the ATM PVC config on their side. I had to wade through the level 1 support for 45 minutes of reboot this, change this before they sent me to level 2. I told the level 2 exactly what I thought, and he said, hold on a sec, and said, yeah, you are right, I just fixed it, try it now. And it worked. Wish I had a special license to bypass all level 1 support.... On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark () viviotech net> wrote:
I am wondering what some of you guys do when your home ISP is down. At least those of you that don't give yourself internet. I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical. Just the other week I could see fairly clearly that I was getting routed through there network and then started to have issues in a town about 3 hours away. I tried to explain this to the rep but they thought we needed to reboot my modem. Surprise that didn't work. I mostly called just to put in a FYI having issues here, please have the smart people look into it. It is my understanding that they need to get X amount of calls before things get escalated. Granted I am sure they monitor there network too. But I called about 10 mins after the routing issues started to happen and there was no notifications that there was any issues. Even after being on the phone with them for 20? mins. Still they showed all is good and that it must just be me. I know we have a wide range of people here some of which work for my Home ISP. and would love some feedback. Sincerely, Mark Keymer
Current thread:
- Re: What do you do when your Home ISP is down?, (continued)
- Re: What do you do when your Home ISP is down? Ariel Biener (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 18)
- Re: What do you do when your Home ISP is down? Matthew Petach (Aug 27)
- Re: What do you do when your Home ISP is down? Ariel Biener (Aug 18)
- Re: What do you do when your Home ISP is down? William Herrin (Aug 18)
- Re: What do you do when your Home ISP is down? Jon Lewis (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 18)
- Re: What do you do when your Home ISP is down? Jay Ashworth (Aug 18)
- RE: What do you do when your Home ISP is down? Voll, Toivo (Aug 25)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Valdis . Kletnieks (Aug 18)
- Re: What do you do when your Home ISP is down? Jay Nakamura (Aug 18)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Gary Buhrmaster (Aug 18)
- Re: What do you do when your Home ISP is down? Harry Hoffman (Aug 18)
- RE: What do you do when your Home ISP is down? Greg Smythe (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 19)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? Jeff Johnstone (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Paul (Aug 18)
- Re: What do you do when your Home ISP is down? Landon Stewart (Aug 18)
(Thread continues...)