nanog mailing list archives
Re: What do you do when your Home ISP is down?
From: William Herrin <bill () herrin us>
Date: Thu, 18 Aug 2011 13:38:42 -0400
On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark () viviotech net> wrote:
I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
Mark, You think you have it bad? A couple years ago I called my cable Internet provider when my line broke. I won't name them because they since changed their system to something more intelligent. Anyway, the phone tree forced you to go through automated diagnosis before if would connect you to a live person. The system was in a funky state where it thought it saw my modem but didn't. So, for 45 minutes I was stuck in a computer-automated loop of "Power cycle your modem. Okay I see your modem. Your modem isn't working. Power cycle your modem." Regards, Bill Herrin -- William D. Herrin ................ herrin () dirtside comĀ bill () herrin us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
Current thread:
- What do you do when your Home ISP is down? Mark Keymer (Aug 18)
- Re: What do you do when your Home ISP is down? PC (Aug 18)
- Re: What do you do when your Home ISP is down? Ariel Biener (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 18)
- Re: What do you do when your Home ISP is down? Matthew Petach (Aug 27)
- Re: What do you do when your Home ISP is down? Ariel Biener (Aug 18)
- Re: What do you do when your Home ISP is down? William Herrin (Aug 18)
- Re: What do you do when your Home ISP is down? Jon Lewis (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 18)
- Re: What do you do when your Home ISP is down? Jay Ashworth (Aug 18)
- RE: What do you do when your Home ISP is down? Voll, Toivo (Aug 25)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Valdis . Kletnieks (Aug 18)
- Re: What do you do when your Home ISP is down? Jay Nakamura (Aug 18)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Gary Buhrmaster (Aug 18)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
(Thread continues...)
- Re: What do you do when your Home ISP is down? PC (Aug 18)