Re: Comcast - No complaints! [was: Re: Craptastic Service!

[Brandon Galbraith <brandon.galbraith () gmail com>]

Notice you said voucher and not cash, which I'd consider the same as a
network provider providing a credit and not cash.

-brandon

On 2/22/09, JC Dill <jcdill.lists () gmail com> wrote:
> Jim Popovitch wrote:
> > On Sun, Feb 22, 2009 at 13:26, JC Dill <jcdill.lists () gmail com> wrote:
> >
> > > Many businesses could make out like a bandit if they don't have to
> > > pay a penalty when they don't perform, but just give you your money back.
> >
> > I'm curious, when traveling by car or by plane, do you often demand
> > imposition of penalties for travel latency?
>
> Airlines pay "penalties" when they bump passengers even if you get there
> eventually - just later than you expected.
>
> When I am bumped because the plane is overbooked, they don't just put me
> on the next flight they also compensate me for not putting me on the
> flight I had a reservation for.  When I traveled from SFO to San Diego
> for Thanksgiving 2 years ago I was bumped both ways.  I was compensated
> each time with a guaranteed seat on the next flight, a meal voucher, and
> a ticket voucher that I used to fly to the east coast last fall, and
> will be flying to the east coast again this fall on the second voucher.
>
> When traveling by car I have far more control over the proposed route,
> time-of-day for travel, planned or spontaneous stops, etc.  In exchange
> for this control I am also responsible for the outcome of my own travel
> plans.
>
> jc

-- 
Sent from my mobile device

Brandon Galbraith
Voice: 630.400.6992
Email: brandon.galbraith () gmail com