Re: Comcast - No complaints! [was: Re: Craptastic Service!

[JC Dill <jcdill.lists () gmail com>]

Jim Popovitch wrote:
> On Sun, Feb 22, 2009 at 13:26, JC Dill <jcdill.lists () gmail com> wrote:
>   
> > Many businesses could make out like a bandit if they don't have to
> > pay a penalty when they don't perform, but just give you your money back.
> >     
>
> I'm curious, when traveling by car or by plane, do you often demand
> imposition of penalties for travel latency?

Airlines pay "penalties" when they bump passengers even if you get there 
eventually - just later than you expected.

When I am bumped because the plane is overbooked, they don't just put me 
on the next flight they also compensate me for not putting me on the 
flight I had a reservation for.  When I traveled from SFO to San Diego 
for Thanksgiving 2 years ago I was bumped both ways.  I was compensated 
each time with a guaranteed seat on the next flight, a meal voucher, and 
a ticket voucher that I used to fly to the east coast last fall, and 
will be flying to the east coast again this fall on the second voucher.

When traveling by car I have far more control over the proposed route, 
time-of-day for travel, planned or spontaneous stops, etc.  In exchange 
for this control I am also responsible for the outcome of my own travel 
plans. 

jc