RE: Comcast - No complaints! [was: Re: Craptastic Service! (was: Re:comcast price check)]

["John van Oppen" <john () vanoppen com>]

Back on the original topic of Comcast fiber.     It is sold by region,
shoot me an off-list email and I can put you in touch with someone at
national who can at least point you in the correct direction.    I must
say that it appears their metroE services take a back seat to the coax
services and thus I never purchased that service when looking into it.

On the peering/transit side, the guys at national (AS7922) are really
professional (albeit a bit overworked).   Our peering link to them is
awesome for getting rid of Comcast user complaints.  :)

John van Oppen
Spectrum Networks LLC
206.973.8302 (Direct)
206.973.8300 (main office)


-----Original Message-----
From: Paul M. Moriarty [mailto:pmm () igtc com] 
Sent: Sunday, February 22, 2009 10:03 AM
To: Ryan A. Krenzischek
Cc: NANOG list
Subject: Comcast - No complaints! [was: Re: Craptastic Service! (was:
Re:comcast price check)]

I've been using their biz offering for the past 18 months and have had  
a very good experience, including same day fixes all three times I  
reported problems (no truck dispatch required).  For $105/month I get  
excellent speed and routable IP's.  A good deal from my perspective.

Oh, and you might want to read those SLA's you get from AT&T or any  
other carrier.  Typically, all they give you for not meeting the SLA  
is "credits" and you typically have to ask for them, in writing within  
30 days to actually get them.

- Paul -

On Feb 20, 2009, at 9:46 PM, Ryan A. Krenzischek wrote:

> Yes, they do.  You can find more information here:
>
> http://business.comcast.com/ethernet/dedicated-internet.aspx
>
> Although, I'm sufficiently disappointed with Comcast's Business  
> Cable service.  I have had them since 6-NOV-2008 and they took 4  
> months and 1 week to fix a cabling problem at the head-end for my  
> business Internet. Apparently the head-end was wired wrong in  
> regards to how power was supplied to it.  I had nothing but dropped  
> packets and latency (400-500 MS, sometimes 1200 MS) problems.  I  
> lost so much business.  I tried multiple times to speak with a  
> manager but they would only pick up their phone after I sat for 30  
> minutes with the phone, pressing the redial key and placed 60 calls  
> to them.  I had to call their corporate office and file a  
> complaint.  I am still having dropped packet issues.
>
> Comcast support also had the nerve to say it was my equipment and  
> that I should immediately disconnect everything.  Remind me again  
> how is it my problem with *MY* equipment when the modem takes 25  
> minutes to sync/lock on the upstream channel?
>
> I would *highly* recommend a T1 or partial T3.  While they are more  
> expensive and highly reliable, AT&T or other major telcos will fix  
> the problem within a reasonable SLA.  Comcast does NOT have a SLA.   
> It took 4 months to fix my problems on a business account.
>
> A Very Unhappy Comcast Customer,
>
> Ryan Krenzischek
>
> On Fri, 20 Feb 2009, Steven King wrote:
>
> > Date: Fri, 20 Feb 2009 23:45:48 -0500
> > From: Steven King <sking () kingrst com>
> > To: John Martinez <jmartinez () zero11 com>
> > Cc: NANOG list <nanog () nanog org>
> > Subject: Re: comcast price check
> > Comcast has an Ethernet service?
> >
> > John Martinez wrote:
> > > Does any one here use comcast's ethernet services?
> > > If so, what is their price range?
> > >
> > >
> > > Thanks in advance.