nanog mailing list archives
Re: Comcast - No complaints! [was: Re: Craptastic Service!
From: JC Dill <jcdill.lists () gmail com>
Date: Sun, 22 Feb 2009 14:58:29 -0800
Jim Popovitch wrote:
But that doesn't really equate to network traffic (IMHO).
No, it doesn't. I didn't make the analogy to airlines, I responded to the analogy made by someone else.
When overbooking results in a passenger being bumped to a flight that departs 2 hours later, your packet^Wbutt gets through too, but you also get compensation for the delay. An argument could be made that extensive outage/network problems (longer than 2 hours?) are similar in duration/effect, and that similar compensation should be due.If your upstream has an outage, it is more akin to a delayed departure rather than an airline bump or flight cancellation. You reach your destination later than planned (latency) and you may have to take a different route, but your packet^Wbutt gets through. Neither of those situations involve cash compensation, or penalties paid, by major airlines. At most you might get a few loyalty points.
I'm not saying that I expect this to happen, I'm just saying that there's plenty of precedent for other types of businesses compensating customers beyond merely giving refunds.
jc
Current thread:
- Re: Comcast - No complaints! [was: Re: Craptastic Service!, (continued)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Patrick W. Gilmore (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Brandon Galbraith (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Jim Popovitch (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Brandon Galbraith (Feb 22)
- RE: Comcast - No complaints! [was: Re: Craptastic Service! Paul Stewart (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Jim Popovitch (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! JC Dill (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! John Martinez (Feb 22)
- Re: Comcast - No complaints! [was: Re: Craptastic Service! Jim Popovitch (Feb 22)
- Re: comcast price check Andrew Prowant (Feb 20)
- Re: comcast price check Brielle Bruns (Feb 21)
- RE: comcast price check Blake Pfankuch (Feb 21)
- Re: comcast price check ChrisSerafin (Feb 21)
- RE: comcast price check Blake Pfankuch (Feb 21)
- Re: comcast price check Owen DeLong (Feb 21)
- Re: comcast price check Steven King (Feb 21)
- Re: comcast price check Steven M. Bellovin (Feb 21)