nanog mailing list archives
Re: Abuse response [Was: RE: Yahoo Mail Update]
From: Dave Pooser <dave.nanog () alfordmedia com>
Date: Wed, 16 Apr 2008 11:47:54 -0500
It can be useful to explain the abuse desk as being just another form of marketing, another form of reputation management that happens to be specific to Internet companies.
Is it? I mean, I may know that (a hypothetical) example.com is a pink-contract-signing batch of incompetents who spew spam like a bulemic firehose. You may know that. 10,000 other mail administrators may know that. But once they have signed up 2.3 million users with example.com they are too big (for most email administrators) to block, so at that point the cost of disbanding their abuse desk and pointing complaints to /dev/null is nil.
Handling the abuse desk well (or poorly) builds (or damages) the brand.
...among people who are educated among such things. Unfortunately, people with clue are orders of magnitude short of a majority, and the rest of the world (ie: potential customers) wouldn't know an abuse desk from a self-abuse desk. -- Dave Pooser, ACSA Manager of Information Services Alford Media http://www.alfordmedia.com
Current thread:
- Re: Abuse response [Was: RE: Yahoo Mail Update], (continued)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- RE: Abuse response [Was: RE: Yahoo Mail Update] michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Martin Hannigan (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Dave Pooser (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Simon Waters (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Greg Skinner (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Jack Bates (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] JC Dill (Apr 17)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Jack Bates (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] mark seiden-via mac (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Suresh Ramasubramanian (Apr 15)